Terms and Conditions of Sale

1. Seller

Products and services offered under the FitCONNECT TN brand are sold by BRIDGE PEARL SARL, a limited liability company incorporated under Tunisian law, with its registered office at Rue Omar Kaddeh, Immeuble Le Montplaisir, 2ème étage B25, 1073 Bab Bhar, Tunis, Tunisia.

Contact: [email protected] — website: fitconnect-tn.com. Full legal information is available at /mentions-legales.

2. Purpose and scope

These Terms apply to every order of a digital subscription or a product placed by a customer, whether from the mobile application or from the website. The customer acknowledges having read them before confirming an order.

The platform terms of use (/conditions-utilisation), the privacy policy (/politique-de-confidentialite) and the financial rules (/regulation-financier) supplement these Terms. Where they conflict on a point of sale, these Terms prevail.

3. Prices

All prices are stated in Tunisian dinar (TND), inclusive of all taxes. Value added tax is included in the displayed price, at the applicable rate of 19%.

The price that applies is the one displayed when the order is confirmed. The total amount, including delivery charges where applicable, is shown to the customer before payment is confirmed.

4. Orders

An order is formed when the customer confirms their basket or subscription and confirms payment. A confirmation is sent by e-mail for every order and every subscription.

The seller may refuse or cancel an order where the product is unavailable, where there is a manifest pricing error, or where fraud is seriously suspected. The customer is informed and fully refunded if a payment has already been taken.

5. Payment

Available payment methods are presented to the customer at the time of the order. Payment is due immediately on ordering.

Where card payment is offered, it is carried out by redirection to the secure platform of our payment provider. Card details are entered exclusively on that platform: the seller neither accesses, processes nor stores them.

6. Delivery and provision

6.1 Subscriptions and digital services

Access is activated immediately after payment is confirmed. The service is used directly in the application, with no physical medium.

6.2 Deliverable products

Delivery is made throughout Tunisia, to the address given by the customer. Estimated lead times are:

• Greater Tunis: 2 to 3 working days
• Other regions: 3 to 5 working days

Delivery costs 7.000 TND. Delivery is free on orders of 200 TND and above. For made-to-order items, the delivery date is shown to the customer before the purchase is confirmed.

A tracking number is sent by e-mail once the parcel has shipped. Stated lead times are estimates and run from confirmation of payment.

7. Right of withdrawal and returns

In accordance with the Tunisian rules applicable to electronic commerce, the customer has ten (10) working days from receipt of the product to withdraw, without having to give a reason.

The product must be returned complete, in its original condition and unused. Return costs are borne by the customer, unless the product delivered is non-conforming, damaged or does not match the order, in which case the seller bears the cost of return.

7.1 Exception for digital content

The right of withdrawal does not apply to subscriptions and digital content whose performance began immediately after payment with the customer's express consent. That consent is obtained at the time of the order.

Return requests are submitted through the application's « Réclamation » module or by e-mail to [email protected].

8. Refunds

Where withdrawal is accepted, where a service was not provided, where there is a billing error or where a product is non-conforming, the refund is made using the same payment method as the original order.

The refund is initiated within fourteen (14) days of the request being accepted or of the returned product being received. The time for funds to actually reach the customer then depends on their bank.

9. Complaints and customer service

The application includes a « Réclamation » module allowing the customer to submit a request directly, giving their name, e-mail address, telephone number and message.

Every complaint is recorded and handled by our customer service team, who reply directly to the customer. Support can also be reached at [email protected] and [email protected].

10. Warranties

Products carry the statutory warranties provided by Tunisian law, including the warranty against hidden defects. The essential characteristics of each product are shown on its product page before ordering.

11. Personal data

Data collected in connection with an order is processed in accordance with our privacy policy, available at /politique-de-confidentialite.

12. Governing law and jurisdiction

These Terms are governed by Tunisian law. Failing an amicable settlement, any dispute falls within the jurisdiction of the courts of Tunis.