Financial Terms
Financial conditions applicable to FitCONNECT subscriptions and payments
These Financial Terms complement the Terms and Conditions of Use and the Privacy Policy of FitCONNECT. They describe the financial terms applicable to subscriptions and payments made via the Platform. Their acceptance is required before any purchase or subscription. In case of any discrepancy between these Terms and the general Terms of Use, the provisions of these Financial Terms shall prevail for any matter of a financial nature.
1. Purpose of the Financial Terms
These Terms govern only the payments made to FitCONNECT for paid services offered by the Platform (Silver and Gold subscriptions, possibly additional options). They do not cover direct payments between Users and Partners made outside the Platform, which are the sole responsibility of the relevant Partner.
2. Subscription tiers
FitCONNECT offers several access tiers:
- Free — free tier with discovery features and usage limits.
- Silver — paid subscription offering extended features (advanced search, increased quotas, additional social features).
- Gold — premium paid subscription offering all features, including full access to AI tools and premium content.
The precise content of each tier, the quantitative limits (number of activities, bookings, AI plans), and the prices in Tunisian Dinars (TND) are displayed in the application at the time of subscription. FitCONNECT reserves the right to evolve these tiers and prices subject to reasonable advance notice.
3. Accepted payment methods
- PayPal (bank card or PayPal account) — main solution, immediately available.
- Bank transfer — upon request and after manual validation by the FitCONNECT team (operations are recorded in an administrative-audit log).
- Any additional local payment method subsequently integrated into the Platform and expressly announced.
4. Invoicing, receipts, and accounting
For each payment made, a receipt or invoice is made available in the User's personal area or sent to the registered email address.
In accordance with the Tunisian Commercial Code, accounting documents (invoices, receipts, transaction journals) are retained for a period of ten (10) years from the end of the relevant fiscal year, including in the event of deletion of the User's account. In the latter case, accounting data is retained in a form dissociated from the erased personal identifiers.
5. Renewal, cancellation, and refund
Renewal
Paid subscriptions may be subscribed on a monthly or annual basis. When automatic renewal is offered and activated, the subscription is tacitly renewed at the end of the term for an identical period, by charging the registered payment method. Automatic renewal may be deactivated at any time from the account settings, free of charge.
Cancellation
The User may terminate their subscription at any time from the application. The termination takes effect at the end of the current paid period, during which the User retains access to the subscribed features. No pro-rata refund is granted for the started period, except for any contrary mandatory provision.
Right of withdrawal and digital services
Exceptional refund
A total or partial refund may be granted exceptionally in case of erroneous debit, double billing, serious and prolonged technical unavailability of the Service, or any other legitimate reason as assessed by FitCONNECT. Any refund request must be sent to info@fitconnect-tn.com within sixty (60) days of the disputed debit.
6. Fraud prevention and verification
FitCONNECT implements automatic and manual controls intended to prevent and detect any suspicious operation (abusive chargeback, card fraud, money laundering, quota circumvention, transactions presenting anomalies). These controls notably include:
- reconciliation of payments with notifications from the payment provider (PayPal webhooks);
- verification of the account holder's identity in case of anomaly;
- temporary or permanent suspension of transactions presenting a risk;
- cooperation with competent Tunisian authorities in case of suspected offense.
The User undertakes to cooperate in good faith with FitCONNECT during any reasonably necessary verification and to provide, where applicable, the requested supporting documents.
7. Financial commitments of the Partner
When the Partner receives, directly or indirectly via the Platform, sums from Users or from FitCONNECT (commission, payout):
- the Partner is solely liable for all tax, social, and reporting obligations arising therefrom in Tunisia (VAT, corporate income tax, social contributions, declarations to the CNSS where applicable);
- FitCONNECT pays the amounts due, where applicable, after deduction of its platform commission and according to the conditions agreed between FitCONNECT and the Partner;
- FitCONNECT is in no case responsible for the contractual, employment, or tax relationships that the Partner has with its own clients, employees, or contributors.
8. Limitation of financial liability
Without prejudice to the mandatory provisions of Article 12 of the Terms of Use, the financial liability of FitCONNECT to a User, all causes combined, is limited to the amount of payments actually received by FitCONNECT from that User during the twelve (12) months preceding the triggering event.
Any dispute relating to a payment, a debit, an invoice, or a refund must be notified in writing to FitCONNECT (info@fitconnect-tn.com) within a maximum period of sixty (60) days from the date of the debit or the disputed event, failing which the right is forfeited.
9. Financial contact
For any question relating to a payment, a subscription, or an invoice:
- Email: info@fitconnect-tn.com
- For data-protection and security questions: legal@fitconnect-tn.com
- See also: Terms and Conditions of Use and Privacy Policy.